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STILL HAVE A QUESTION? CONTACT US!

CURRENT PRODUCTION TIMES (2021)
PERSONALIZED AISLE RUNNERS: 2-3 WEEKS
PERSONALIZED TABLE RUNNERS/BANNERS: 1-2 WEEKS
PERSONALIZED PARASOLS: 3-7 BUSINESS DAYS
TABLE LINENS: 7-15 DAYS

Contact us if you need your item expedited!
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  • What size aisle runners are available? Do you charge differently depending on the length of the runner?
Our aisle runners are available in any size up to 100ft in length. We can custom cut your runner to any length that you need, up to 100ft. Pricing is dependent on the length that you need and categorized by the following lengths:
-25ft (any size up to 25ft)
-75ft (any size 26ft-75ft)
-100ft (any size 76ft-100ft) - fabric only
Please choose the size that best matches your aisle length and you can include the detailed size in the notes when ordering (if not standard). You can view specific pricing and ordering information on our Aisle Runner details page.
All of our aisle runners measure approx. 36-39" wide which is the standard width for most venues.
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  • What length aisle runner do I need? Is there a standard length?
The length of runner that you need will be dependent on your specific venue and there is not a "standard" aisle runner length. These measurements are usually readily available through your venue coordinator/wedding planner. **We highly recommend that you obtain an accurate true aisle length when determining the size that you need because placement of your design is determined by the length of runner used. Using a longer or shorter runner may result in obscured placement of your image at your venue site.
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  • Can I choose where my monogram is placed?
Yes. We can place your monogram anywhere on the runner that you would like, without additional charge.
                                                                                 For definition of placement, please refer to the following:
-Beginning: Within your first few steps walking down the aisle
-Middle: Middle of the runner
-End: End of the aisle, closest to the altar-where you will be having the ceremony etc
All monograms are placed readable as walking down the aisle unless noted differently.
For custom placement, please provide to us in feet and reference the above placement definitions-Ex. 20ft from the beginning of the runner.
See diagram below for visual placement definitions.
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  • What material are your aisle runners made of?
We have 2 material types of aisle runners available: Poly and Fabric
Poly: Made of a poly-propylene material, available in white only. Our poly runners are a 2-layer material with the top layer being the poly (this has a slight sheen) and the bottom layer a cotton like material. Our poly runners are somewhat transparent and a lighter weight, however fairly durable and able to be used indoors or outdoors. Please note, our poly runners are not fabric/cloth. Width measurement: approx. 36"
Fabric: Made of actual fabric/cloth. Our fabric runners are made of a high quality satin or polyester material-you choose and available in white or ivory. Our fabric runners are also able to be used indoors or outdoors. Width measurement: approx. 39"
Request a free aisle runner fabric sample here!
**please note that you are able to use either runner material on grass, however ground and/or weather conditions (ex. muddy, rainy, snow, etc) may effect the stability and image integrity/preservation. We recommend to proceed with caution whenever weather or ground conditions may be a factor in using an aisle runner**
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  • Are your aisle runners non-slip?
Our aisle runners are not labeled non-slip. We strongly recommend to use a high-quality aisle runner tape (readily available at most craft stores within the bridal section) on at least both ends of the runner to prevent movement and/or slipping-this acts in the same way as  non-slip runners. Non-slip runners do not prevent slipping/tripping when walking, but rather contain an undercoating to prevent movement against the surface. As with walking on any kind of fabric or runner, there is always a risk for slipping. Please consider this before using any kind of aisle runner.
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  • What size will my monogram be on the actual runner?
All monograms/image dimensions will be an exact duplicate of the final image document that is sent to you in your final confirmation note as shown. The monogram size will be enlarged to approx. 34" wide (max) based on your actual image and in proportion to each element of your design. The monogram design height is determined based on the actual fonts and/or image used and in proportion based on width.
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  • Is there a charge for designing my monogram? Can I use my monogram for other elements-invitations, favors, etc?
All monogram/image designs are included in the pricing of your personalized item. We do not charge you separately for creating your monogram design. All monograms are also able to be used for other Exclusive Elements items. Check out our Monogram Page for ideas and inspiration and to view available font options. If you would like to use your monogram for additional items not offered through Exclusive Elements, you do have the option to purchase the rights to your image which allows personal usage.
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  • I already have a monogram-can you use this for my personalized item? What formats do you accept?
Yes! We are happy to use an existing image or monogram. Please upload the image on our custom request form and we will contact you to review the details of your order. We can use a variety of image formats, however recommend a high resolution jpeg, pdf or png.
**Please note, depending on the complexity of your image, there may be an additional charge for your personalized item if using an existing monogram.
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  • Can I add additional images or a phrase to my personalized item? Can I add other embellishments?
Yes. Additional add on's include: ribbon borders, phrases/scriptures, rhinestones, glitter top coat and/or additional images or designs. Please contact us for a specific price quote and to discuss your ideas.
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  • Can you match my wedding colors?
Whenever possible, your wedding colors will be matched to the best of our ability. It is recommended to send a color sample (or swatch-recommended) that includes your colors to allow for a more accurate match, especially when using a non-traditional color.  Please note that painted items may vary slightly as the paint is layered on up to 3 layers, resulting in somewhat darker shade for most colors. Actual colors displayed by computer monitor/screen may also vary so if you are concerned with coloring matching, it is highly recommended to provide us with a swatch to match your color for best results/accuracy.
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  • What if I need to change my design, colors or item?
If you have any modifications after the final confirmation email is sent, please contact us immediately. Orders are processed in the order they are received, upon receipt of payment and urgency. If you have any reservations about your finalized design or colors, please contact us as soon as possible and we will do our best to accommodate.
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  • How long will it take to receive my personalized product? Why does completion take so long?
Because each product offered through Exclusive Elements is completely customized, please allow 4-8 weeks for completion of all personalized items. Each of our products are made to order, meaning we do not maintain a back-stock or inventory like other retailers. In addition, our products are very popular amongst couples throughout the country. We receive a very large volume of orders and requests daily and process each in the order it was received. Once your order details have been finalized, your order is placed within our schedule at the next available date. You will receive an estimated completion/ship date within your final order confirmation note. We are committed to working as quickly as possible to complete all orders and whenever possible try to finish before the expected completion date. In some cases we may need additional time to complete your item as quality is our number one concern. We will contact you in the event that any delays are anticipated. We value each customer and order and appreciate your patience and the opportunity to work with you.
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  • How long does shipping take?
All items are shipped via Fedex Ground or USPS first class/priority mail. Actual shipping time may vary by location, however generally take 2-4 days. Please note, international shipping times will vary by location and may result in  additional shipping time.
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  • How will I know when my order has shipped?
Once your order has been shipped, you will receive a shipping confirmation email including tracking/confirmation number, shipping method and ship date-allowing you to track the progress of your shipment. Tracking services are available through the individual shipping carrier websites-www.fedex.com or www.usps.com.
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  • I need my item right away-can you expedite?
We do accept rush requests-please contact us prior to ordering to ensure that we are able to fulfill your request. Please note, rush requests may be subject to an additional processing fee and/or rush shipping charges. If you are unsure if your item would qualify as a "rush" order, please contact us prior to placing your order to ensure that we can complete in time. Please see above for current production times.
  • Do you ship internationally?
During non-peak/off season times we do ship internationally. Please contact us directly with your request and for a shipping price quote. Please note all international orders may be subject to additional fees/duties depending on location.
  • What is your return/refund policy for personalized items?
All personalized/custom items are non-refundable unless an error is grossly negligent on our behalf-any personalized discrepancy's need to be reported within 48 hours and prior to event date. By submitting payment, you are in agreement to our no returns/no refunds policy. We are not responsible for damages occurred during shipping or packages not received but marked as delivered. Please contact us if you would like your item insured prior to shipping. For a detailed description of our refund/return policy, please see our Terms and Conditions.
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  • What types of payments do you accept?
Payments are accepted via PayPal (credit/debit card option), money order or personal check. Please note credit card payments are accepted via PayPal and you do not need to have a PayPal account to use your credit card. Contact us if you would like to use a credit card and we will send you a secure PayPal invoice for a fast, easy and safe transaction.
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  • I have specific questions-is there a phone number I can call?
Because of the complexity and custom nature of our products, we only offer documented customer support via email. This allows us to have a reference document to review while working on your project. We do not have a customer service phone number, however are happy to answer any questions that you may have via email. Contact us here!
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  • Do you offer any additional personalized items?
Exclusive Elements is open to additional designing projects and we welcome any suggestions for customized products or items. If you have an idea or are looking for a specific item not listed on our website, please contact us to discuss.

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  • How do I know that the fabric color will match my colors? Are the screen displays accurate?
All of the pictures on our website are pictures of our actual products. All standard fabric print pictures are obtained directly from the manufacturer and are a true representation of the specific fabric. Because each computer screen may display colors/images differently, we always suggest to obtain a free fabric sample prior to purchasing if you are unsure of the color and/or material. Request a free fabric sample here! 
  • I ordered one item as a sample and plan to order additional quantities in the future-is this ok?
Sample items are available for ordering, however please note that if you plan on ordering additional items in the future fabric texture and/or coloring may vary slightly as we cannot guarantee that all items will be from the same fabric bolt. Variance is slight/minimal, however it is important to understand that each order may not be identical unless ordered all at once.
  • What kind of fabric are the linens made of?
The majority of our fabrics are made using 100% cotton-5oz-7oz . This is a medium-heavy weight upholstery grade material which is quite thick and durable.
  • What are the fabric care instructions?
100% Cotton-7oz Fabrics: Wash in cold water on gentle/delicate cycle using mild detergent-recommended Woolite. Drying is not at all recommended. Air dry only. Pressing allowable with a medium high heat setting.

100% Cotton-Light Weight Fabrics: Wash in cold water on gentle/delicate cycle using mild detergent-recommended Woolite. Dry on lowest heat setting or air dry. Pressing allowable with a medium high heat setting.
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  • Do you offer discounts for large orders?
Yes, we do offer bulk discounts for large orders. Contact us here with your request and we can give you a specific pricing quote.
  • What size table runner/square do I need?
When choosing sizes, please understand that there is not a "standard" size. The linen size you need will be dependent on the measurements/shape of your existing tables as well as your personal preference. As a general rule, table runner size should allow for at least 6 inches of overhang on each side-longer lengths would be determined based on your preference, however if your design incorporates large/bulky chairs, any additional length would go unnoticed. We suggest to contact your venue coordinator prior to purchasing your linens to ensure that the size you are choosing will provide adequate coverage for your tables.
Use the following calculations to determine overhang length:
                                                                                     table width" - table runner size" / 2 =amount of overhang for each side
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  • I already placed my order and need to change size/color/item-can I change my order?
Once your order has been received, you will receive an order confirmation note from us including qty/item ordered, shipping address and estimated completion timeframe. Any order discrepancy's need to be reported in writing to us within 12 hours of receipt of this email. After 12 hours, print, color, size substitution and/or order add on's cannot be guaranteed and refunds cannot be completed.
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  • What if I need to cancel my order?
If you need to cancel your order, please contact us as soon as possible. Cancellation requests received greater than 12 hours after order submission are subject to a 25% handling fee. Please note, cancellations/refunds are not available for custom orders and for the following circumstances: event cancellation, insufficient completion time frame, color changes. For a full description of our order fulfillment/return policy, please review our Terms and Conditions section.
  • What is your damask refund/return policy?
All return/refund requests must be submitted to Exclusive Elements within 48 hours of receipt based on delivery confirmation status. Items must be returned in their original/sealed packaging and prior to event date. Upon receipt, we will contact you to complete your item return/refund.  Any order discrepancy's must be submitted to us within 48 hours of receipt based on delivery confirmation status. Please note, custom orders are not eligible for return or refund.
For a full description of our return/refund policy, please review our Terms and Conditions section.
  • What is the difference between a serged edge and a folded edge?
Our serged edge is exactly that, serged. It is a three thread overlock stitch. Our standard edge is a more traditional hem. The fabric is folded and then sewn to create the edge (see below)
FOLDED EDGE
SERGED EDGE