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STILL HAVE A QUESTION? CONTACT US!
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  • What do I need to do to secure my rental order?
Please complete the Rental Request Form to place your request for reservation. Upon receipt, we will contact you to confirm your order and then send you the rental agreement form. In the event that we do not have your specific quantities available, we will notify you and offer substitutions if applicable. All rentals require a 25% deposit and signed agreement to hold your date. Rental agreements expire after 72 hours of receipt.
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  • How far in advance do I need to reserve my rental request?
For renting, we require at least a 30 day notice to reserve your quantities. For peak wedding months (April-August) we recommend to reserve at least 60 days in advance to ensure that we have your quantities available. Rentals can be reserved up to 1 year in advance.
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  • Do you accept RUSH rental requests if less than 30 days?
Rush requests will be reviewed and processed if quantities are available. Please contact us with your request as soon as possible. Please note rush requests may be subject to an additional expedited shipping/handling fee.
  • Do you require a deposit?
All rentals require a 25% deposit to hold your date (this amount is then deducted from your total rental fees).  In addition, we also require a fully refundable security deposit prior to sending. The security deposit covers loss/damage/late fees/non returns. Your security deposit is returned once the items have been returned/inspected and cleaned (within 10 business days). Security deposit amount is equivalent to the appraised value of the total goods and included in your rental agreement contract and payable only via PayPal-credit/debit card. If paying via credit card, the refund issued will be returned to the original credit card associated with the transaction.
  • What is considered damaged? Do I get charged for stains?
Damaged is defined as anything that is broken, torn, ripped, stained rendering unusable or any other obvious defect in the product, not caused through reasonable "wear and tear". Obviously staining will occur and most stains will be considered normal wear and tear and can be easily laundered. Anything above and beyond may result in damage fees-including excessive amounts of food still attached, significant beverage staining, handwriting from ink, mold, mildew, burns and excessive candle wax. To help reduce damages, we suggest to remove any stuck on debris/food and lightly fold before packaging and return as soon as possible so laundering/cleaning can be completed.
  • How will I know if any of the linens were damaged?
Upon receipt of the linens and cleaning/inspection, we will send you a final rental summary accounting for any damages or missing linens. Payment for any damages, non returns or late fees will be deducted from your security deposit with the remaining balance returned to you.
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  • How do I know that the fabric color will match my colors? Are the screen displays accurate?
All of the pictures on our website are pictures of our actual products. All standard fabric print pictures are obtained directly from the manufacturer and are a true representation of the specific fabric. Because each computer screen may display colors/images differently, we always suggest to obtain a free fabric sample prior to purchasing if you are unsure of the color and/or material. Request a free fabric sample here!
  • How far in advance are the rentals shipped?
All rental orders are shipped approx. 10 days prior to your event date. Specific "ship date" will be listed in your rental agreement contract.
  • How long does shipping take?​
All items are shipped via Fedex Ground or USPS priority mail. Actual shipping time may vary by location, however generally take 2-4 days.
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  • How will I know when my rentals have shipped?
Once your order has been shipped, you will receive a shipping confirmation email including tracking/confirmation number, shipping method and ship date-allowing you to track the progress of your shipment. Tracking services are available through the individual shipping carrier websites-www.fedex.com or www.usps.com.
  • How soon do I need to return the rentals?
All rentals are due no later than 7 days from your event date. Specific "In Date" will be listed in your rental agreement contract. Please note, all late returns will result in a $10/day late fee.
  • How do I return the rentals after my event?
Linens can be returned in the original packaging/box or you can use your own packaging if desired-please make sure your name/address accompany your return order if using different packaging. you can ship using any carrier that you prefer. Prior to packaging, we suggest to shake any debris/food from the linens and lightly fold to prevent damages from occurring.
  • Do I need to clean the linens before returning?
No. Do NOT wash/clean or dry the linens before or after use.
  • Do you ship rentals internationally?
Our rentals are only available within the US. At this time, we do not ship internationally.
  • What types of payments do you accept?
Payments are accepted via PayPal (credit or debit card). Please note credit card payments are accepted via PayPal and you do not need to have a PayPal account to use your credit card. Contact us if you would like to use a credit card and we will send you a secure PayPal invoice for a fast easy and safe transaction. **Please note, security deposit payments are only accepted via PayPal/credit-debit card.
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  • I don't know how many items I will need. Can I change my rental quantities closer to my event date?
Whenever possible, we will do our best to accommodate additions to your quantities, however because all of our rental quantities are reserved under contract, we cannot guarantee additional quantities will be available for your event date, especially during peak wedding season. Your executed contract reserves the specified quantity/print/size for you so we are unable to reduce quantities once reserved.
  • What is rental shipping insurance? What if I select "No"?
Rental shipping insurance covers lost/stolen/damaged packages when marked as delivered by the carrier. You have the option to add rental shipping insurance when filling out the Rental Order Form and this coverage is available for an additional charge-cost dependent on item value. If you decline to add shipping insurance and your package is lost or stolen (when marked delivered) you would be responsible for the appraised item value applied as your security deposit payment. If you reside in a non-secure/security risk area we highly suggest to add insurance to protect against loss.
  • Can I cancel my rental order?
In the event that you need to cancel your rental order, please contact us as soon as possible. Please note, your original 25% deposit is non-refundable.
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  • I have specific questions-is there a phone number I can call?
Because of the complexity and custom nature of our products, we only offer documented customer support via email. This allows us to have a reference document to review while working on your project. We do not have a customer service phone number, however are happy to answer any questions that you may have via email. Contact us here!